Returns & Exchanges Policy

You have 7 days after receiving your order to request a return or exchange only if the product is defective or the size is incorrect.

  • Items must be new, unworn, unwashed, and in their original packaging.
  • Personalized or worn products cannot be returned or exchanged.
  • Return shipping costs are the responsibility of the customer, except in case of error or defective product from MixoWear.
  • Any return or exchange request must be made before sending the package.

Contact for Returns / Exchanges

📧 Email : contact@mixowear.com

📞 Phone : +2127 72 84 64 26

📞 WhatsApp : +2127 72 86 64 26

FAQ

  • Q1: Can I return a product? R: Yes, within 7 days after receiving it, only if the product is defective or the size is incorrect.
  • Q2: Which products cannot be returned? R: Personalized or worn items cannot be returned or exchanged.
  • Q3: Who pays for return shipping? R: The customer pays the shipping costs, except in case of MixoWear’s error or a defective product.
  • Q4: How can I request a return or exchange? R: Contact us before sending the package: